top of page

Incident Response and Recovery Allows Logistics & Warehousing Organization to Resume Business Operations After Ransomware Attack


The COVID-19 pandemic not only disrupted businesses worldwide but also ushered in a new era of cybersecurity threats. One such threat was the surge in ransomware attacks, which encrypt an organization's data and applications, demanding payment in cryptocurrency for decryption. Many organizations found themselves unprepared for this onslaught, including a growing logistics and warehousing company based in Hamilton, Ontario. 



On September 18, 2020, the company's systems were hit by a ransomware attack, rendering all computers unusable and spreading like wildfire across the organization. The company's owner, John (name changed for privacy), initially dismissed the issue as a minor glitch but soon realized the severity of the situation when employees reported widespread system failures and a ransom note demanding a six-figure sum for data decryption. 

The company's IT provider attempted to resolve the issue but lacked the necessary expertise to handle such a complex cyber-attack. After failed recovery attempts for 24 hours, it became clear that the hackers had destroyed the company's backup data from the past 20 months, leaving them two options, to start again from scratch or go out of business.  


Faced with the prospect of losing valuable data and potentially going out of business within 1-3 months, John sought assistance from Armour Cybersecurity, a specialized cybersecurity firm recommended by a trusted business associate. Armour Cybersecurity's experts assessed the situation and determined that negotiating with the cybercriminals was the best course of action to recover the encrypted data since the hackers destroyed all backups from the last 20 months.  

After intense negotiations spanning 48 hours, Armour Cybersecurity's team successfully reached an agreement with the hackers, and a cryptocurrency payment was made to obtain the decryption key. With their expertise and guidance, the company's data and application files were successfully restored, allowing them to resume operations at 90% capacity in a short period of time.  



The ransomware incident served as a wake-up call for the company, highlighting the inadequacy of their previous IT support and the need for a comprehensive cybersecurity strategy. Armour Cybersecurity not only assisted in the immediate recovery but also provided guidance on structuring an enterprise-grade yet affordable cyber defense program. 

The company made the strategic decision to replace their inadept IT support firm with a more structured IT Managed Services provider, supported by Armour Cybersecurity's expert cybersecurity services. This partnership enabled the organization to build rock-solid processes, controls, and enterprise-grade cybersecurity technology, enhancing their cyber resilience and preventing future incidents at a fraction of the cost incurred during the ransomware attack. 



The logistics and warehousing company's experience serves as a cautionary tale for organizations across industries. It emphasizes the importance of proactive cybersecurity measures and the potential devastating impacts of ransomware attacks on unprepared businesses. 

Armour Cybersecurity's intervention and expertise helped the company recover from an existential crisis while creating a comprehensive cybersecurity roadmap for long-term resilience. This experience highlights the importance of partnering with specialized cybersecurity firms like Armour. Regardless of size, organizations can fortify their defenses with affordable enterprise-grade security solutions, mitigate risks, and maintain business continuity amid the ever-evolving landscape of cyber threats. 


bottom of page